Terms of Service

Service Paws is a service dog certification service operated by Paws Collective Corp. (“Service Paws”, “we”, “us”), an independent, private organization. We are not a government agency, and our certification is not a government license or registration. References to an “official” registry mean the authoritative record maintained by Service Paws.

Our certification and registry document that a dog has been trained and assessed through our program. They do not, by themselves, grant any legal right of access. Public-access rights for service dogs are established by federal, provincial or state, and national laws that vary by location and change over time. Whether a particular business, airline, landlord, or authority must admit a dog is determined by those laws and the individual’s circumstances — not by our card or certificate.

You are responsible for knowing and following the laws that apply where you are and where you travel. Nothing on this website or in our documents is legal advice.

We do not and cannot guarantee that any airline, business, or other party will grant access based on a Service Paws certification, ID card, certificate, or letter. Airlines and other organizations set their own requirements.

You may use the registration lookup and verification pages to confirm a certification. You may not use automated means to harvest data from the registry, attempt to access non-public information, interfere with the website’s operation, or use it for any unlawful purpose.

ID cards, certificates, and attestation letters remain associated with the certification we issue. They may not be altered, forged, copied for misuse, or transferred to another dog or handler. Misrepresenting a dog’s certification, or presenting a document for a dog that is not the certified dog, is prohibited and may be unlawful.

We may suspend or revoke a certification and its documents at any time — including for inaccurate information, misuse, or conduct inconsistent with these Terms. Revoked certifications are shown as REVOKED on the registry.

You agree to provide accurate, complete information for certification and to keep it current. We rely on that information and may correct, suspend, or revoke a certification if it is inaccurate.

The Service Paws name, logo, seal, website content, and document designs are owned by Service Paws and may not be used without permission — except that an issued card, certificate, or letter may be used for its intended purpose.

The website and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

To the fullest extent permitted by law, Service Paws is not liable for indirect, incidental, or consequential damages, or for any denial of access, travel disruption, or other loss arising from reliance on a certification or document or from use of the website. Where liability cannot be excluded, it is limited to the amount you paid us for the certification at issue.

You agree to indemnify Service Paws against claims arising from your misuse of a certification or document, your breach of these Terms, or your violation of applicable law.

Our Privacy Policy explains how we handle personal information and forms part of these Terms.

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable there, without regard to conflict-of-laws rules. The courts of Ontario have jurisdiction, subject to any mandatory rights you have under the laws of your place of residence.

We may update these Terms; the effective date above shows the latest version. Continued use after changes means you accept them.

Questions about these Terms? Contact us at support@servicepaws.ca or 1 (800) 777-0826.